This Legal Notice of Terms and Conditions regulate the access and use of this Internet site (hereinafter, the “Website”), ownership of SHAFTESBURY RE TEL MADRID, S.L. (“El Viso Residences”) and managed by Knight Frank España, S.A. (“Knight Frank”). In compliance with the Spanish Law 34/2002, of 11 July, on services of the information society and electronic commerce, we inform you that this Website is owned by SHAFTESBURY RE TEL MADRID, S.L., Spanish company with Tax Identification Number B-66564063, registered in Barcelona’s Commercial Register, volume 44892, sheet 110, page B-470563.

Address: Aribau 191-193, 5-1, 08021 Barcelona.


You can contact Knight Frank by sending an email at the following address

  1. Acceptance

The browsing, as well as the simple access to the Website and/or the mere use of the services offered through it, give the visitor the condition of user of said Website (hereinafter, “User”). The use of the Website as a User requires the acceptance of the following Terms and Conditions. In the event that the User does not wish to give the consent, the User must refrain from using the Website.

Throughout the Website the User is offered information, images, videos, and other elements related to the services provided by El Viso Residences. However, El Viso Residences reserves the right to modify, at any time and without prior notice, the presentation and design of the Website, as well as its contents and services. The User must accept that El Viso may, at any time, modify, interrupt, disable and/or cancel any of the elements, contents and/or services included on the Website. 

El Viso Residences also reserves the right to modify, limit or cancel this legal notice at any time, as well as any element of how the Website works. In this regard, the temporary validity of these Terms and Conditions therefore coincides with the time they are displayed, until they are totally or partially modified, at which time the modified Terms of Use will come into force. All these possible changes in the management of the Website will be made in accordance with the provisions of consumer protection regulations and other equally applicable regulations.

The new configuration of the Website will be applicable to the Users at the moment in which they are accessible. We recommend that Users periodically consult this text to keep up to date with the updated Terms and Conditions.

  1. Use of the Website

Unless otherwise provided, the use of the Website is free of charge, without prejudice to the cost of connection through the corresponding telecommunications network so that the User has access. The User is aware and voluntarily and expressly accepts that the use of the Website is in any case under his sole and exclusive responsibility. The User agrees to use the Website as well as its services and contents without contravening current legislation, good faith, generally accepted uses and public order.

Likewise, the use of the Website for illegal or harmful purposes for El Viso Residences or any third party is prohibited, as is any unauthorized commercial use of the Website or any of its content by the User.

During the use of the Website, the User undertakes not to carry out any conduct that could damage the image, interests and/or rights of El Viso Residences and/or third parties or that could damage, disable or overload the Website, or that would prevent in any way, the normal use of the Website, computer equipment or documents, files and all kinds of content stored on any El Viso Residences computer equipment of other users or any other Internet user (hardware and software).

  1. Links to other sites (social media sites)

Although this Website may link to other websites, we are not, directly, or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties or websites. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

  1. Intellectual property

These Terms and Conditions shall by no means be interpreted as an assignment or transfer to you of any intellectual property rights owned by El Viso Residences or third parties, and all rights, titles, and interests in and to such property will remain solely with El Viso Residences. Furthermore, all trademarks, service marks, graphics and logos used in connection with our Website or Services, are registered trademarks or property of El Viso or El Viso Residences licensors. Other trademarks, service marks, graphics and logos used in connection with our Website may be the trademarks of other third parties. Your use of our Website grants you no right or license to reproduce or otherwise use any El Viso Residences or third-party trademarks.

In particular, all intellectual property rights, including any copyright, as well as all the information contained on the Website (images, brands, graphic designs, source code, design, browsing structure, databases, and any other content that in the same appears) are the exclusive property of El Viso Residences or, where appropriate, duly licensed. The names of other products, services and companies that appear in this document or on the Website may be trademarks or other distinctive signs registered by their respective and legitimate owners, without it being understood that access or use of the Website gives the User any right over the aforementioned signs. Likewise, all the information and contents of the Website are protected by copyright and their intellectual property belongs to El Viso Residences or, where appropriate, its use and exploitation has been duly authorised, without being understood to be assigned to the User.

The reproduction, transformation, distribution, public communication, provision, extraction, reuse, forwarding or use of any nature, by any means or procedure, of the Website and/or any of the Website’s contents, including, but not limited to, texts, images, trademarks, graphics, logos, software files, colour combinations, as well as the structure, selection, arrangement and presentation of its contents, are expressly prohibited except in the cases that are legally permitted or expressly authorised in writing by El Viso Residences and/or the holder of the corresponding rights.

In particular: 

  1. The User is not authorised to use the information contained in the Website with the purpose of developing commercial or professional activities (direct sale or with any other kind of commercial purpose, as well as commercialise such information in any way).

  2. The User is not authorised to delete, evade, manipulate the “copyright” and other data identifying the rights of El Viso Residences, as well as any protection mechanisms.

  3. The User is not authorised to disassemble, decompile or reverse the databases in which the Website information is stored.

The unauthorised use of the information contained in this Website, its resale, as well as the infringement of the intellectual property rights of El Viso Residences, will give rise to the legally established responsibilities.

  1. Limitation of liability

El Viso Residencesdoes not guarantee the reliability, availability or continuity of its Website or the contents offered therein, so access to the Website and its contents by the User is at your own risk.

Likewise, El Viso Residences will not be liable for temporary service interruptions, delays, errors, malfunctions and, in general, other inconveniences that have their origin in causes beyond the control of El Viso Residences, due to the malicious or guilty actions of the User and/or come caused by force majeure.

In this sense, El Viso Residences is excluded, to the full extent permitted by the legal system, from any liability for damages that may be due to any lack of availability or continuity of the operation of the Website and/or services, to the unreliability of the Website and/or of the services, to the failures in the access to the different web pages of the Website or to those from which the services are provided.

El Viso Residences adopts reasonably adequate security measures to detect the existence of viruses and/or malware. However, the User must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, El Viso Residences cannot guarantee the absence of viruses or other elements that may cause alterations in computer systems (software and hardware) of the User or in their electronic documents and files contained therein.

In this sense, El Viso Residences excludes to the full extent permitted by the legal system, any liability for damages of any nature that may be due to the presence of viruses or other elements in the contents of the Website, which may cause alterations in the computer system, electronic documents and / or in the files of the Users.

El Viso Residences does not assume the liability for the use that the User makes of the Website content that may be a violation of any type of rule, national or international, intellectual property rights, or any other third-party right. In this sense, El Viso Residences nor shall it be liable for the infringement of intellectual property rights, the rights to honour, personal and family privacy and the image rights or of any other nature, belonging to a third party, all carried out, on the Website, by Users, experts, clients, collaborators or any third party. 

Both the access to the Website and the use that can be made of the information contained therein is the sole responsibility of the person who makes it. El Viso Residences shall not be liable for any consequence, damage or harm that may arise from such access or use of the information. El Viso Residences is not liable for any security errors that may occur or for any damage that may be caused to the User’s computer system (hardware and software), the files or documents stored therein, as a consequence of a bad functioning of the browser or the use of outdated versions.

El Viso Residences is not liable for damages arising from the use of the contents of the Website. Specially, El Viso Residences is not liable for the contents or the status of the links or links contained in this Website and that may lead the User to other sites and websites managed by third parties. El Viso Residences is not liable for the contents or the status of such sites and websites. Access to them through this website also does not imply that El Viso Residences recommends or approves its contents.

All copyright protected materials, including drawings, specifications, computer-generated images, and perspectives of this marketing material are artistic impressions that serve only as a reference to get a general conceptual idea of the project. The information provided is considered accurate at the time of publication. El Viso Residences reserves the right to change or correct any data without prior notice.

The information contained in this document is subject to changes that may be approved by the authorities and is not part of any offer or contract. All plans are subject to modifications to be approved by the relevant authorities. The surfaces and dimensions are approximate and are subject to final study and construction itself. The illustrations in this document are artistic and serve only to get a rough idea of the project. Although reasonable precautions have been taken when offering this information, owners or agents cannot be held responsible for any inaccuracies.

  1. Changes and amendments

We reserve the right to modify this Legal Notice and Terms and Conditions or its policies relating to the Website or services at any time, effective upon posting of an updated version of these Terms and Conditions on the Website. When we do, we will post a notification on the main page of our Website. Continued use of the Website after any such changes shall constitute your consent to such changes.

  1. Contact

All notices and communications by the User to El Viso Residences and Knight Frank shall be deemed effective, for all purposes, when they are directed to the following email address: In addition, all notifications made by El Viso Residences to the User will be considered validly made if they have been made using the data and through the means indicated above. For this purpose, the User represents and guarantees that all the data provided by him or she are true and correct and that he or she will keep them duly updated.

This Website has always been developed in accordance with the principles of good faith by El Viso Residences. However, if any third party considers that their intellectual property rights have been infringed, they may notify them by means of a communication addressed to the address of El Viso Residences indicated above.

  1. Withdrawal and suspension of the service

El Viso Residences may withdraw or suspend at any time and without prior notice the provision of the services offered through the Website to those Users who fail to comply with the provisions of these Terms and Conditions.

  1. Data protection 

Any action as a User of the Website that requires you to provide El Viso Residences with any personal data will be governed by the applicable data protection regulations, and in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC. All these guidelines and information are detailed in El Viso Residences Privacy Policy which you can consult by clicking here.

If you have any questions regarding El Viso Residences processing of your data, you can contact the data protection team at the following e-mail address:

  1. Minors and Incapacitated Persons

Users who are minors or legally incapacitated may not carry out transactions through the Website, and may therefore only browse through it, without the possibility of carrying out any legal act.

  1. Duration and termination

The existence of the Website, as well as the provision of the services offered therein, has, in principle, an indefinite duration. However, El Viso Residences is entitled to terminate or suspend the provision of the aforementioned services and cancel the Website at any time. Where this is reasonably possible, El Viso Residences will warn Users in advance about the termination or suspension of the Website as well as, where applicable, the services offered therein.

The content of this document shall be construed without prejudice to the existence and terms of any other policy which is or may be included on the Website, including but not limited to the Privacy Policy and Cookie Policy.

  1. Applicable law and jurisdiction

Any dispute related to the use of this Website will be subject to Spanish law, being competent for the resolution of any questions that may arise or actions to be exercised derived of the provision of the services and/or contents of the Website, as well as on the interpretation, application, compliance and/or non-compliance with the established herein, the Courts and Tribunals of the domicile of the consumer and user; of the location of performance of the obligation; or of the location where the real estate is located shall have jurisdiction. If the defendant is not a consumer or user, the Courts and Tribunals of the city of Barcelona, shall have jurisdiction.

This Legal Notice of Terms and Conditions of Use of the Website has been updated on 25th October 2023.

Terms and conditions Privacy Policy Cookie Policy